SHDSL Service Qualification
We must complete a qualification check to determine what service(s) can be delivered to your business. In order to complete this we require your business address and ideally a Telstra PSTN telephone number at the address. After this is performed we can advise what exchange your business is connected to and what business grade Internet services are available. We can also advise what guaranteed speeds are available. Please include your business address and telephone number when enquiring for a service and we can get the service qualification check done ahead of getting back to you.
There are a number of factors that can influence the maximum speed that can be guaranteed on a business grade Internet service. These factors include the distance you are from the telephone exchange, the amount of copper available in the street, the quality of copper in the street and technology at your local exchange. After a service qualification check the carrier will provide a speed that they are happy to guarantee. If after the business grade Internet service is installed the carrier is not able to achieve the speed that they have guaranteed then they will offer to remove the service at no charge. Alternatively they will advise the maximum available speed that they can gain and give you the option to keep the service. Please note that speed guarantee’s are not available on the Up to 10Mbps/10Mbps service provided at TPG enabled exchanges.
1:1 Contention Ratio
All of our business SHDSL services are provided with a 1:1 contention ratio. A contention ratio refers to the number of potential users that can access the bandwidth used for your business Internet service. The higher the number, the higher the number of users that can consume the bandwidth. A 1:1 contention ratio means that bandwidth is guaranteed for your Internet service and it is not shared with anyone else meaning you receive an uncompromised service.
With our business grade SHDSL services we do not count the data that you upload. This means that if you are using the business SHDSL service to upload a lot of data, this will not count towards your monthly data allowance. Great for users of on-site systems that are being accessed from outside your premises over the SHDSL service.
24×7 Dedicated Support
Our dedicated support team is on hand should anything go wrong.
Service Level Agreements
Our business grade SHDSL services are backed by service level guarantees. Fast fault reporting and resolution timeframes are applicable with the carriers who understand that the service has a mission critical need for the Internet.
Depending upon the carrier that we use to provide your service we can either offer free installations on a 24 month or 36 month contract. We have options for 12, 24 and 36 month contracts on all business grade SHDSL services. 12 month contracts attract an installation fee. Speak to our business Internet specialists and they can recommend the best solution for your needs.
There are a number of requirements to consider when ordering a business grade SHDSL service:
There needs to be sufficient lead in capacity to your building to carry the business grade service. This is the amount of copper running into your building. If you are already using all available telephone lines then you may need to upgrade the lead in. We can provide advice on this. Note that this is not appliacble for a business grade service delivered by Telstra fibre.
There must be sufficient capacity of copper in the street to deliver the business grade Internet service. The amount of copper in the street will not be investigated until the order has been submitted and progressed to service build. If there is a shortfall of copper capacity in the street this may lead to difficulties in delivering your business grade service. Note that this is not appliacble for a business grade service delivered by Telstra fibre.
There must be sufficient internal cabling to carry the service from the MDF of your building to your communications rack where you want the business grade SHDSL to reside.
All business grade SHDSL services have symmetrical upload and download speeds. That mean you get fast uploads and downloads. A standard ADSL connection has a maximum of 20Mbps download and 1Mbps download speed. Due to this service being delivered over 1 copper wire into your business, a lot of users would see speeds significantly lower than 20Mbps download, and then significantly less than 1Mbps upload. A 20Mbps/20Mbps business grade Internet service means that you will get that day and night regardless of other traffic on the network.
Some say that your Cloud experience is only as good as the business grade Internet connection that is used to access it. If you have multiple users accessing remote systems continuous then a standard ADSL or ADSL2+ service simply cannot keep up with the job. Business grade SHDSL provides fast upload and download speeds so that data transfer to and from the Cloud is smooth and reliable. Often losing access to the Cloud can bring an office to a standstill. Relying on an ADSL service for mission critical Internet access is not good enough when business have so much reliance on the Internet.
Our business grade SHDSL Internet services are perfect when you want to run business VOIP phones. The synchronised upload and download speeds mean that you could run 100+ VOIP phones using one of our business grade SHDSL services. We have all heard a VOIP phone running on a poor Internet connection. When properly configured with a business grade SHDSL service, those scratchy calls will be a thing of the past.
If your business hosts servers or specialist on site computer equipment that is accessed remotely then a service with a high upload speed is critical. You may have a sales team that accesses your on premise CRM. Without a robust synchronised business grade Internet service you will likely experience slow speeds when accessing data remotely. A business grade SHDSL service can transform your onsite hosted services.
Some of our SHDSL business grade Internet plans come with a 1000GB (1TB) included data plan. These plans can be upgraded on request and pricing is available at the time of order. Any upgrade to data plan will come into effect for the following month, so please ensure that data plan requests are received in good time. We also have a range of unlimited data plans available.
In addition to the advertised Up to 10/10Mbps services provided using TPG exchanges, we can also offer this service with speeds of Up to 20/20Mbps. These come with no speed guarantee and are best endeavors. The critical information summary for the TPG Up to 20/20Mbps service can be found here.
You can check your data usage on your Business Grade SHDSL service by visiting our Customer Portal. If you are unsure of your customer account number or password please get in touch with us using our enquiry form.
It is important to understand how much data you may use when connected to the Internet. Data can be transferred to you (known as downloading) and transferred away from you (known as uploading). Data is measured in bytes, kilobytes, megabytes and gigabytes. A gigabyte of computer data is technically around 1000Mb and about kilobytes. Here are some real world examples of 1Gb of computer data: – half an hour of standard Netflix video streaming. – Downloading around 500 music tracks (5Mb each); or – Downloading approximately 1000 images or photos (1Mb each); or – 1.4 standard definition movies (700Mb each); Downloading high definition video can quickly add up so it’s important to understand how much data a file or video may use. It is recommended that you keep an eye on your usage levels using our
Some of our business grade SHDSL plans come with a speed guarantee from the carrier. The way that this works is during the ordering process we must complete a site service qualification (SQ) check.This takes into account a lot of factors in regards to delivery of your business grade Internet service. After the site SQ check is complete the carrier will advise what maximum speed is available for guarantee. After this time it is possible to place an order for the service. After the service is installed the carrier will complete rigorous testing of the service. If for any reason the guaranteed speed is not available then they will offer to take the service out at no charge. Alternatively they’ll advise what speeds are available to give you the opportunity to keep the business grade service active in your business. Something that can cause a service to not achieve the guarantee speed is the quality of copper in the area. This cannot be checked before placing the order and poor quality copper can lead to performance issues with the business grade service.
Installation time frames vary depending on the carrier that is providing the service. AAPT and TPG connected exchanges For services delivered using the AAPT or TPG infrastructure installations usually take 3 – 5 weeks. Telstra Fibre Services For services delivered using Telstra Fibre technology installations can take 2 – 4 months. It is important that you have sufficient lead in capacity to your building prior to the installation.You also need sufficient internal cabling from your MDF to your comms room or cabinet. For further information on installations and time frames call the Business Internet
1. High-speed internet – ideal for running high-spec office applications and super-fast browsing. Lightening upload and download speeds. 2. First-class service – guaranteed up-time, fast fault resolution and 24/7 support. 3. Delivers high-quality platform to run multiple voice channels using More hosted PBX. 4. Fast installation nationwide. 5. Highly competitive pricing supported by More’s award-winning member support team. More SHDSL is the market-leading solution for any business looking to run the most efficient and cost-effective communications setup.
TPG offers an affordable SHDSL option to a business which is within 1.5kms of a TPG enabled telephone exchange. The TPG service is delivered using 4 wires (2 copper pairs). The TPG service is best efforts (up to 10Mbps/10Mbps). This is why we do not recommend this service if you are further than 1.5kms from the telephone exchange as speed drops off significantly at this distance. The TPG up to 10M/10M service is available with free installation on 36 month contract. If you are located further than 1.5kms from the telephone exchange we would recommend the AAPT SHDSL option. The AAPT services are provided using up to 16 wire (8 copper pairs). This means that if you are further from the telephone exchange, guaranteed speeds can still be provided. The AAPT services all attract a FREE installation fee when connecting on a 24 month term. AAPT are willing to commit to a deliverable speed during service qualification (SQ). This means that we can advise the maximum speed available to your property.
After the order has been received and credit approved by the More Telecom Business Grade Internet team it is submitted to the carrier the very same day. We do everything possible to move the order along as quickly as possible. The carrier will then commence site investigation and build preparation. After some time at least two site appointments will be scheduled. In the case of a Telstra Fibre service it may well involve more than two site appointments. They will generally need a site assessment survey to be completed. In the case of AAPT and TPG services the first appointment will be conducted by a Telstra engineer who will identify the copper lines that will be used to deliver the business grade service. On occasions they may not make themselves known to you. The second appointment will be to install the Network Termination Device (NTU). This is the device that will deliver the service in a usable form. It comes in the form of a single Ethernet port that you can then connect your router. Both appointment dates will be made available to you in advance and it is important that site access is available with unconditional access to the MDF during the appointment.