Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Included Calls
Unlimited local calls
Unlimited national calls
FREE inter-office calls
NO flagfall charges
(Call to AU mobile 25c/min)
(Calls to 13/1300: 40c / call)
Included Features
Auto-Receptionist
Press 1 for sales, 2 for service etc
Music on hold
Play ads when your customers are on hold
Hunt Group
Manage who gets your calls
Call Transfer
Transfer calls between phones and offices
Mobile Ring
Mobile & business phones ring together (mobile call charge applies when answered on mobile)
Voicemail to Email
Receive your voicemail anywhere, anytime
3 way conference calling
Conference in multiple callers
Yealink Handset
Reliable and well-made
Comprehensive self-management portal
Control your system when you want, where you want. Read on…
Group Dashboard
Check key stats from your system and quickly access the management tools that you may need from your Group Dashboard. Your Group login allows your system manager to make changes when needed at the click of a button.
Business Summary Report
Quickly check stats for calls in and out of your business. This also gives details of missed calls. It’s possible to drill down further and identify when these calls were missed to better manage your businesses calls.
Manage User
Your Group Admin login gives you the ability to manage individual users and their phone configuration and call profiles.
Other features
Other features of the selp help portal include: Music On Hold management, Auto Receptionist and Hunt Group management, name configuration, schedules, holiday management. All users also receive a user login where they can configure their phone themselves via a web interface.
Essentials NBN Business Phone (Desktop)
Essentials NBN Business Phone (Cordless)
Yealink W52P is a SIP Cordless designed for small business and SoHo who are looking for immediate cost saving but scalable SIP-based mobile communications system.Combining the benefits of wireless communication with rich business features of Voice over IP telephony, User can benefit from freedom of movement, lifelike voice communications, multi-tasking convenience, professional features like intercom, transfer, call forward, 3-way conferencing, PoE etc. This system works with widely-known Broadsoft, Asterisk, 3CX and supports quick and easy configuration.
Office NBN Business Phone
The D725 has 18 freely programmable multi-colour function keys in three rows – a design that allows D725 users to have a complete overview of all calls at their fingertips. This, combined with the ability to support up to twelve SIP identities, makes the Snom D725 handset an ideal candidate for intensive phone usage. The D725’s Gigabit Ethernet switch meets demanding telephony connectivity requirements, while its USB port enables the use of accessories for greater connectivity options. The optional D7 expansion module can be attached for additional function keys. The advanced speaker and microphone system and the Digital Signal Processor (DSP) ensure that the D725 delivers a cutting-edge audio performance with superior, crystal clear call quality. Quick Summary
Elegant design
18 multi color function keys
Wideband audio
USB Port
Gigabit switch
12 SIP identities
VLAN support
Warranty 2 years
Platinum NBN Business Phone
SNOM D765
The D765 combines ease of use, versatility, design quality and audio performance. It offers a 3.5” high-resolution color TFT display that delivers rich information – such as presence and photocaller ID – to the user. 16 freely programmable multicolor function keys can be configured for a variety of one-touch telephony functions such as speed dial, busy lamp field or presence indication. This desk phone features two Gigabit Ethernet ports, built-in Bluetooth compatibility and a high-speed USB port for easy connection of accessories including a USB or Bluetooth headset, a WiFi stick or a D7 expansion module. Superior audio quality is delivered by the advanced speaker and microphone system and the Digital Signal Processor (DSP). Quick Summary
Elegant design
High-resolution color display
16 LED function keys
Wideband audio
USB connectivity
Gigabit switch
12 SIP identities
Built-in Bluetooth compatibility
Warranty 2 years
All phones are supplied with a power adapter free of charge. You can use your own PoE (power over ethernet) switch if you have this installed. A PoE switch means that you do not need to utilise the power adapter that is supplied with the NBN phone. A PoE switch would usually be installed as part of your network and cabling solution.
A self management portal is available for users of the Yealink NBN ready phones. The portal can be used to change configuration details of the handsets and your business call flow. Features of the Self Management Portal include: – Name Configuration – Call Forwarding – immediate, when busy. – Mobile ring – set your mobile to ring at the same time as your office phone. – Hunt Groups & Auto Attendant A full userguide on all features and how to control them can be downloaded
When your business moves to the NBN in most cases the traditional landline telephones that run to your business will become disconnected. This means that it is important to move to an NBN business phone solution prior to the telephone line switch off in your area. Our NBN Business Phones work using your NBN Business Broadband connection. Each phone requires a live Internet connection in order to work. An ethernet port is on the back of each phone which needs to be connected to your live Internet connection. It is important that you have sufficient bandwidth on your Internet connection for the phones to work. The phones require 100kbps/100kbps to make a The NBN Business Phones can be plugged in anywhere with an active Internet connection in the world. It is recommended that they are used on an NBN Business Broadband connection. A normal NBN modem will come with 4 ethernet ports on it. If you are already utilising these, or do not have sufficient ports on the NBN modem to plug all your NBN Business Phone in, you will require a switch. A switch is an adapter box that allows you to plug more devices in to your NBN Business Broadband service. These are available from More Telecom at additional cost. They are available in an 8-port or 24-port version. Our sales team can assist with any on-boarding or sales questions that you may have. Please complete our enquiry form and we can get back in touch with you.
There are a few things to think about prior to installation of your NBN Business Phones. 1. Each phone requires an active Internet ethernet connection via ethernet cable. This means that sufficient cabling must be in place within your business so that each phone can connect to the Internet. It is possible to use existing cabling that runs to a computer. In this case your computer cable and run into your new NBN Business Phone, and then an additional cable can run from your NBN Business Phone to your computer. 2. You must have sufficient bandwidth capacity to carry telephone calls over the Internet. With an NBN Business Broadband plan this is rarely an issue as bandwidth capacity is greatly improved compared to ADSL. 3. You must consider how you would like your NBN Business phones to work. These phones come with some fantastic features that can allow your business to operate more efficiently and more effectively. This includes mobile ring, auto attendant as well as many other great features. Our on-boarding team will assist with setting this up so you can make the most of the features.
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