The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
HAND SETP LAN | ESSENTIAL |
Contract term | 24 months |
Monthly access fee | $69.95 |
Minimum total cost (inc $24.95 per hardware item delivery) | $1678.80 |
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged. CALL RATES including to access information about your usage of the service. COMPLAINTS If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at SPEND MANAGEMENT A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE | CALL RATE |
Local calls | Unlimited * |
National calls | Unlimited * |
Calls to mobile | 25c per min |
Calls to 13/1300 | 54c per call |
Inter-office calls on Emete Telecom NBN business plans | Unlimited * |
* This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see Other Information DIRECTORY LISTING If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Main features
Included Features
If you just have one telephone line this allows you to know if someone else is calling you. A beep tone will identify that someone else is calling, and you can switch between the calls using the Redial button on your handset.
You can forward calls in a number of different ways. This includes call forward busy, call forward no answer, call forward immediate, call forward selected callers, call forward set the time. Note that additional charges apply for the forwarded calls.
Conference in an additional caller to an existing call. This is great for small teleconferences and discussions with multiple people.
Control what calls can be made from your business telephone line. You may wish to disable the ability to make certain calls, ie. International. you can then allow access to these calls via a PIN code.
Optional Features
Allow customers to leave you a message when you are busy or away from the phone.
Find out who is calling you before you pick up. This is great for a range of business who want to offer a professional phone service.
When you have multiple phone lines, allow calls to roll to your second, third or forth line when your other lines are busy.
Speed up your business processes by programming speed dial numbers. This allows you to set commonly called numbers and abreviate the dialling to just a few keys.
Get a second business telephone number without a full additional line rental. A secondary ring tone will allow you to distinguish between your first number and your Multiple Number. This is great if you run two separate businesses from the same location. You can then answer the phone in the correct way for the necessary business.
If you are looking for more from your business phones check out our and NBN Basic Phone pages. These services offer an array of NBN ready business phone options are are perfect for business.
All phones are supplied with a power adapter free of charge. You can use your own PoE (power over ethernet) switch if you have this installed. A PoE switch means that you do not need to utilise the power adapter that is supplied with the NBN phone. A PoE switch would usually be installed as part of your network and cabling solution.
A self management portal is available for users of the Yealink NBN ready phones. The portal can be used to change configuration details of the handsets and your business call flow. Features of the Self Management Portal include: – Name Configuration – Call Forwarding – immediate, when busy. – Mobile ring – set your mobile to ring at the same time as your office phone. – Hunt Groups & Auto Attendant A full userguide on all features and how to control them can be downloaded
When your business moves to the NBN in most cases the traditional landline telephones that run to your business will become disconnected. This means that it is important to move to an NBN business phone solution prior to the telephone line switch off in your area. Our NBN Business Phones work using your NBN Business Broadband connection. Each phone requires a live Internet connection in order to work. An ethernet port is on the back of each phone which needs to be connected to your live Internet connection. It is important that you have sufficient bandwidth on your Internet connection for the phones to work. The phones require 100kbps/100kbps to make a The NBN Business Phones can be plugged in anywhere with an active Internet connection in the world. It is recommended that they are used on an NBN Business Broadband connection. A normal NBN modem will come with 4 ethernet ports on it. If you are already utilising these, or do not have sufficient ports on the NBN modem to plug all your NBN Business Phone in, you will require a switch. A switch is an adapter box that allows you to plug more devices in to your NBN Business Broadband service. These are available from More Telecom at additional cost. They are available in an 8-port or 24-port version. Our sales team can assist with any on-boarding or sales questions that you may have. Please complete our enquiry form and we can get back in touch with you.
There are a few things to think about prior to installation of your NBN Business Phones. 1. Each phone requires an active Internet ethernet connection via ethernet cable. This means that sufficient cabling must be in place within your business so that each phone can connect to the Internet. It is possible to use existing cabling that runs to a computer. In this case your computer cable and run into your new NBN Business Phone, and then an additional cable can run from your NBN Business Phone to your computer. 2. You must have sufficient bandwidth capacity to carry telephone calls over the Internet. With an NBN Business Broadband plan this is rarely an issue as bandwidth capacity is greatly improved compared to ADSL. 3. You must consider how you would like your NBN Business phones to work. These phones come with some fantastic features that can allow your business to operate more efficiently and more effectively. This includes mobile ring, auto attendant as well as many other great features. Our on-boarding team will assist with setting this up so you can make the most of the features.
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