Static IP address included
It is important for many businesses that the IP address of their Internet connection is fixed and does not change. All our NBN business plans come with a static IP address included. The IP address is like the street address of your Internet connection, and if you have any remote computers that need to access your Internet connection then a static IP address is required. This would include business mail servers, on site CRM systems and servers, as well as CCTV and VPN services.
We do not count the data that you upload as part of your monthly data plan. This is very important as some nbn providers do and this means that you can exhaust your monthly data allowance much more quickly. It is only downloaded data that is counted in your month business NBN download allowance.
Your monthly NBN data allowance can be used at any time with no restriction. Some providers only allow you to use part of your data allowance during the day and the remainder must be used at night. Our business NBN plans allow you to use your data when you want.
Free connection on 24 months
We offer free connection to the NBN with standard installation on all 24 month plans. Depending on how your property is serviced by the NBN you may or may not require a site appointment to get connected to the NBN. If you do not already have the NBN and your business is serviced by FTTP (Fibre to the premises) then an NBN installer will need to attend your premises to complete the installation. If your business is serviced by FTTB (fibre to the basement) or FTTN (fibre to the node) then the connection actually takes place in your street or basement. You will be able to complete the onsite installation yourself using one of our certified routers. We’ll provide full information on how your business premises will be connected to the NBN during an enquiry or order.
Free modem on 24 months
With all of our 24 month business NBN plans we provide an NBN ready router free of charge. The delivery method of NBN to your business premises will determine which NBN ready router we will despatch. For FTTP (fibre to the premises) and Fixed Wireless NBN service we will despatch a pre-configured Netcomm Wireless NF5 router. This comes with a VOICE port for NBN Voice. For FTTB (fibre to the basement) and FTTN (fibre to the node) we will despatch an Audiocodes device. Further details of this device can be obtained from our sales team.
7 day technical support
We have a dedicated team of NBN technical support staff who are available every day of the week and during extended business hours Monday to Friday. They are available should you have any difficulties with your service. We offer 7 day fault reporting to the carriers to ensure that if there is a problem with the NBN network, that it is resolved as quickly as possible. The team can also assist with router configuration and wireless troubleshooting.
Additional IP address services and reverse DNS
If you require additional IP addresses on your business NBN service, this can be accommodated. Additional routed subnets can be assigned to your service. A reverse DNS can be set up on your service also. Charges may apply. We can provide a quote for additional IP services depending on your requirements.
What is the NBN?
The NBN is Australia’s new broadband network and it will provide high speed Internet to every Australian. nbnTMis the company responsible for construction of the new network and they plan to complete construction by 2020. As the new network rolls out across Australia, traditional telephone and Internet services will be decommissioned. This means that everyone wanting to continue to have a fixed line phone or Internet service must get connected to the NBN.
Benefits of NBN for business
Faster internet speeds – NBN allows for far greater Internet speeds to be delivered to your business. With traditional ADSL you are limited by the distance a business is from the telephone exchange. Through the use of mixed technologies nbnTM reduces this limitation. Great for cloud services – If your business makes use of any cloud services, then the faster speeds available on NBN allow for dramatic performance improvements to be experienced when using a cloud based service. Great for business grade VOIP – the increased bandwidth and speed available on an NBN connection means that a business can happily run VOIP telephone services over the Internet connection. In order to use VOIP effectively a good quality Internet connection is required. With NBN you get just that! This means that traditional line rental is a thing of the past and massive savings can be provided compared to old fashioned landline phone services. Great for CCTV and video conferencing – the additional bandwidth means that you can run more services over your business Internet connection without exhausting the speed that you may have. CCTV and other video services can be broadcast using your Internet connection. Server Hosting – With the increased uploads speeds that are available on a business grade NBN service this allows a business to host on site servers and mail servers. When remote users connect to this they utilise the higher upload speeds that are available on the NBN connection. This allows for dramatically improved performance compared to a traditional ADSL service.
How is the NBN delivered?
nbnTM use a number of methods to deliver the NBN service to your business. These include:
FTTP (fibre to the premises) – this is where fibre optic cable is connected to your business and used to deliver high speed broadband.
FTTN (fibre to the node) – this will eventually be the most common method of delivery and is where fibre optic cable is connected to your street. The final connection to your business will then be delivered using the existing copper cabling that runs to your business premises.
FTTB (fibre to the basement) – this is where fibre optic is connected to the basement of your building and the existing copper cabling in the building is used to connect you to the basement.
Fixed Wireless – this is where you connect to the NBN using a receiver on the side of your business premises. This connects to a tower using a wireless signal. This is generally used in smaller towns and villages.
Satellite – in more remote areas of Australia a satellite will be used to connect you to the NBN.
How do I get connected?
To get connected you must check whether NBN has been built and is ready in your local area. You can do this easily using our After you have done this please send us an
The nbn™ will be available to everyone in due course with the service being rolled out across Australia in stages. You can find out when the nbn™ is coming to your area by checking the NBN roll out map. For more information contact
Yes you can. We are able to port (transfer) your existing phone numbers onto an nbn™ voice service to ensure there is no disruption to your business or home. You can then use a phone port on the back of our supplied nbn™ router, or connect a Hosted PBX solution and use your existing phone numbers.
If you have had a battery back up unit (BBU) fitted to your fibre to the premises NBN service you can request that this is removed at a later date. However if you request this, a fee is applicable from NBN Co. The BBU installation is FREE of charge however removal of the BBU is charged at $315 + gst. by NBN Co. This is a charge raised by NBN Co and the end user is liable for it. The charge consists of mobilization for the recovery, the BBU removal and systems updates. You will need to provide in depth reason for the removal request and the process may take up to 4 weeks. Please contact our customer care team if you wish to proceed with this.
You can check your NBN data usage at any time using our website