Critical Information Summary 12/1mbps Plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
NBN Speed Up to 12/1mbps
Included Data 100GB
Monthly charge $64.95
Cost / Gb $0.59 / Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary 25/5mbps Plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
NBN Speed Up to 25/5Mbps
Included Data 100GB
Monthly charge $69.95
Cost / Gb $0.69 / Gb
Minimum charge (24 months) inc. modem delivery charge $1,678.80
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary 25/5mbps Plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
NBN Speed Up to 25/5Mbps
Included Data 600GB
Monthly charge $84.95
Cost / Gb $0.13/Gb
Minimum charge (24 months) inc. modem delivery charge $2038.80
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited *
* This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary 50/20mbps Plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
NBN Speed Up to 50/20Mbps
Included Data 1000GB
Monthly charge $89.95
Cost / Gb $0.09/Gb
Minimum charge (24 months) inc. modem delivery charge $2158.80
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Critical Information Summary for your Optus 7GB data plan
Information about the Service
SERVICE DESCRIPTION
The Emete Telecom NBN Phone System 2 Phone Bundle plan provides your business with 2 state of the art office phones and an NBN data service. The phones use the Internet to make and receive calls.
HARDWARE
You will be supplied with a 2 NBN ready phones and an NBN modem. If you cancel your service the hardware must be returned to us within 30 days otherwise a non-return fee will apply. If you wish to purchase the hardware outright after 24 months a charge of $99.95 per item of hardware will apply.
KEY DETAILS
This bundle plan is provided on a 24month contract. Your NBN service includes 50GB of data and has interface speeds* of up to 12Mbps* download and 1Mbps* upload and Enhanced Service Level Agreements (SLAs). *Interface speeds refer to the speed of the technology installed at your premises. They are not necessarily equivalent to the download/upload speeds you will achieve in practice. Actual download and upload speeds will be affected by many external factors which include the number of end-users using the service at the same time, the hardware, the software and software configuration, the connection method within the premises and the type/source of content being downloaded. Your NBN Phone Service allows you to make and receive phone calls. The plan included unlimited local and national calls within Australia and free calls between other Emete Telecom NBN Business Phone Services. Other calls and optional value added services and any other equipment are charged in addition to your Monthly Access Fee. This service may not be suitable if you require an uninterrupted phone service with access to 000 emergency services. The service will not function in the event of a power failure. Priority assistance is not available on this service.
STANDARD INSTALLATION REQUIREMENTS
An Internet service with a minimum of 100kbps/100kbps per concurrent call is required for a Emete Telecom NBN Phone Service to work. The NBN service provided in this plan is more than capable of providing the necessary minimum speeds however other activity on your local network may affect call quality. You can upgrade your NBN speed if you require additional bandwidth on your local network. You are required to install the handset(s) supplied as part of your Emete Telecom NBN Phone System Bundle plan. This includes any associated cabling, configuration or your network and any routers and/or switches within your network to allow the IP handsets to work. Installation options can be arranged at an additional charge. For more information please speak to our customer service team on 1300 585 853 Standard connection to the NBN is included in this plan. Any non-standard installations may attract additional charges. If your property is deemed part of a green fields development a $365 charge will apply for connection to the NBN.
Information about pricing
Monthly charge $99.95
Standard calls within Australia Included
Included international call value* $300
Included Data 7Gb
Cost / Mb $0.008 / Mb
Excess data $10/Gb
EARLY TERMINATION CHARGE
If you cancel the service within a 24 month contract term, Early Termination Fees (ETF) will apply per service. The ETF is calculated as $260 per service. This plan includes 3 services. If the handsets are not returned within 30 days a handset non- return fee of $260 will be charged.
CALL RATES
including to access information about your usage of the service.
COMPLAINTS
If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at policies and clicking on ‘Customer Complaints Handling Policy’. You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at
SPEND MANAGEMENT
A spend management tool is available to all Emete Telecom customers free of charge via the member portal at: For instructions on how to access the member portal please check out the relevant article on our knowledgebase at
STANDARD CALL TYPE CALL RATE
Local calls Unlimited *
National calls Unlimited *
Calls to mobile 25c per min
Calls to 13/1300 54c per call
Inter-office calls on Emete Telecom NBN business plans Unlimited * * This service is not available for resale or high volume telemarketing purposes. Timed calls are charged in 60 second increments. CALLS TO INTERNATIONAL NUMBERS Calls to Emete Telecom’s top 10 international destinations are charged at 10c per 30 seconds with a first minute minimum charge of 40c. Different rates apply to call other international numbers. All international calls are charged in 30 second increments. For all international call rates, see https://www.emetetelecom.com.au/mits-staging/newsite
Other Information
DIRECTORY LISTING
If you don’t want your name, address or phone number printed in the White Pages® or any other directory product, you can opt for no directory listing.
BILLING
We will bill you in advance for the minimum monthly charge and features. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. It is free to receive your monthly bill via email. A print bill charge of $4.95 applies to printed bills.
Static IP address included
It is important for many businesses that the IP address of their Internet connection is fixed and does not change. All our NBN business plans come with a static IP address included. The IP address is like the street address of your Internet connection, and if you have any remote computers that need to access your Internet connection then a static IP address is required. This would include business mail servers, on site CRM systems and servers, as well as CCTV and VPN services.
Unmetered Uploads
We do not count the data that you upload as part of your monthly data plan. This is very important as some nbn providers do and this means that you can exhaust your monthly data allowance much more quickly. It is only downloaded data that is counted in your month business NBN download allowance.
Anytime data
Your monthly NBN data allowance can be used at any time with no restriction. Some providers only allow you to use part of your data allowance during the day and the remainder must be used at night. Our business NBN plans allow you to use your data when you want.
Free connection on 24 months
We offer free connection to the NBN with standard installation on all 24 month plans. Depending on how your property is serviced by the NBN you may or may not require a site appointment to get connected to the NBN. If you do not already have the NBN and your business is serviced by FTTP (Fibre to the premises) then an NBN installer will need to attend your premises to complete the installation. If your business is serviced by FTTB (fibre to the basement) or FTTN (fibre to the node) then the connection actually takes place in your street or basement. You will be able to complete the onsite installation yourself using one of our certified routers. We’ll provide full information on how your business premises will be connected to the NBN during an enquiry or order.
Free modem on 24 months
With all of our 24 month business NBN plans we provide an NBN ready router free of charge. The delivery method of NBN to your business premises will determine which NBN ready router we will despatch. For FTTP (fibre to the premises) and Fixed Wireless NBN service we will despatch a pre-configured Netcomm Wireless NF5 router. This comes with a VOICE port for NBN Voice. For FTTB (fibre to the basement) and FTTN (fibre to the node) we will despatch an Audiocodes device. Further details of this device can be obtained from our sales team.
7 day technical support
We have a dedicated team of NBN technical support staff who are available every day of the week and during extended business hours Monday to Friday. They are available should you have any difficulties with your service. We offer 7 day fault reporting to the carriers to ensure that if there is a problem with the NBN network, that it is resolved as quickly as possible. The team can also assist with router configuration and wireless troubleshooting.
Additional IP address services and reverse DNS
If you require additional IP addresses on your business NBN service, this can be accommodated. Additional routed subnets can be assigned to your service. A reverse DNS can be set up on your service also. Charges may apply. We can provide a quote for additional IP services depending on your requirements.
What is the NBN?
The NBN is Australia’s new broadband network and it will provide high speed Internet to every Australian. nbnTMis the company responsible for construction of the new network and they plan to complete construction by 2020. As the new network rolls out across Australia, traditional telephone and Internet services will be decommissioned. This means that everyone wanting to continue to have a fixed line phone or Internet service must get connected to the NBN.
Benefits of NBN for business
Faster internet speeds – NBN allows for far greater Internet speeds to be delivered to your business. With traditional ADSL you are limited by the distance a business is from the telephone exchange. Through the use of mixed technologies nbnTM reduces this limitation. Great for cloud services – If your business makes use of any cloud services, then the faster speeds available on NBN allow for dramatic performance improvements to be experienced when using a cloud based service. Great for business grade VOIP – the increased bandwidth and speed available on an NBN connection means that a business can happily run VOIP telephone services over the Internet connection. In order to use VOIP effectively a good quality Internet connection is required. With NBN you get just that! This means that traditional line rental is a thing of the past and massive savings can be provided compared to old fashioned landline phone services. Great for CCTV and video conferencing – the additional bandwidth means that you can run more services over your business Internet connection without exhausting the speed that you may have. CCTV and other video services can be broadcast using your Internet connection. Server Hosting – With the increased uploads speeds that are available on a business grade NBN service this allows a business to host on site servers and mail servers. When remote users connect to this they utilise the higher upload speeds that are available on the NBN connection. This allows for dramatically improved performance compared to a traditional ADSL service.
How is the NBN delivered?
nbnTM use a number of methods to deliver the NBN service to your business. These include:
FTTP (fibre to the premises) – this is where fibre optic cable is connected to your business and used to deliver high speed broadband.
FTTN (fibre to the node) – this will eventually be the most common method of delivery and is where fibre optic cable is connected to your street. The final connection to your business will then be delivered using the existing copper cabling that runs to your business premises.
FTTB (fibre to the basement) – this is where fibre optic is connected to the basement of your building and the existing copper cabling in the building is used to connect you to the basement.
Fixed Wireless – this is where you connect to the NBN using a receiver on the side of your business premises. This connects to a tower using a wireless signal. This is generally used in smaller towns and villages.
Satellite – in more remote areas of Australia a satellite will be used to connect you to the NBN.
How do I get connected?
To get connected you must check whether NBN has been built and is ready in your local area. You can do this easily using our After you have done this please send us an
The nbn™ will be available to everyone in due course with the service being rolled out across Australia in stages. You can find out when the nbn™ is coming to your area by checking the NBN roll out map. For more information contact
Yes you can. We are able to port (transfer) your existing phone numbers onto an nbn™ voice service to ensure there is no disruption to your business or home. You can then use a phone port on the back of our supplied nbn™ router, or connect a Hosted PBX solution and use your existing phone numbers.
If you have had a battery back up unit (BBU) fitted to your fibre to the premises NBN service you can request that this is removed at a later date. However if you request this, a fee is applicable from NBN Co. The BBU installation is FREE of charge however removal of the BBU is charged at $315 + gst. by NBN Co. This is a charge raised by NBN Co and the end user is liable for it. The charge consists of mobilization for the recovery, the BBU removal and systems updates. You will need to provide in depth reason for the removal request and the process may take up to 4 weeks. Please contact our customer care team if you wish to proceed with this.
You can check your NBN data usage at any time using our website
© Emete Telecom | NBN, NBN Co, Powered by the NBN, Retail Service Provider of NBN Co, and other NBN Brands are trademarks of NBN Co Limited and used under licence.